Ordering and Delivery Terms
The ordering and delivery terms of the Luova Tehdas Oy online store (the “Online Store”)
for business customers.
Private and corporate customers (the “Customer”) can purchase the Creative Factory from the online store
products of the brands they represent. Finland applies to e-commerce orders and deliveries
the law and these order and delivery terms (the “Order Terms”), which are publicly available
In the online store. The Creative Factory has the right to change the Order Terms. The changes take effect
entered into force on the date indicated.
2. Customer service
Customers can buy products represented by the Creative Factory from the online store without registering
service. In this case, the contact information provided by the subscriber is used primarily for the order placed
delivery and processing of the payment transaction. The customer is obliged to hand over the order
their contact details, which include e-mail address, telephone number and name.
and contact information.
More detailed processing of customers' personal data is described in the Creative Factory
in the data protection clause.
3. Product prices
The price valid in the online store at any given time is shown on the product presentation pages and the order
in connection with the confirmation in the order lines of the e-commerce Shopping Cart. Prices include at any given time
24% of the VAT in force.
The price of the product is determined by the price valid at the time of ordering. Creative Factory
reserves the right to change product prices.
4. Right to deliver and return products
Delivery time for physical products in stock is 4-6 business days. If the ordered product is not
not available in stock when your order arrives, we will send the products in return.
Delivery costs to the home country are calculated according to the weight of the package. Shipping costs are reported
in connection with the purchase transaction.
The order is delivered to the pick-up point chosen by the customer (parcel machine or pick-up point).
Customer orders are delivered to the address provided by the customer in connection with the order
to the pick-up point in accordance with The customer is responsible for the correctness of the delivery address.
The product purchased from the online store can be returned free of charge within 14 days
receipt by mail as a customer return. The product must be unused,
marketable and carefully packaged. You must enclose a copy of the mailing list or a letter
showing the subscriber's name, address and order number and the account number to which the money will be returned.
The return address is: Lastausväylä 1 A, 60100 Seinäjoki. The Creative Factory has the right to recover those not retrieved
the cost of orders from the customer.
Upon return, the customer is obliged to present a proof of purchase, receipt or other
5. Payment methods
The order can be paid for by online payment using the online banking IDs provided by the bank
Using the Paytrail payment service. We also offer leasing to corporate customers
6. Order Confirmation
The order confirmation will be sent to the e-mail address provided by the subscriber.
7. Incorrect delivery
Creative Factory is responsible for the statutory liability for defects in the products. If the delivery is incorrect
or the product is damaged, an error must be reported immediately to customer service
at firstname.lastname@example.org. A description of the product defect must be included. Customer
return incorrectly delivered products or a damaged product in accordance with section 4
as a customer return without undue delay. The error is generally reimbursed free of charge
by supplying a flawless product in its place. If this is not possible, the price paid for the product
paid to the account specified by the subscriber when the defective product is received as a return.
The consumer has a statutory right to submit a dispute to the Consumer Disputes Board or similar
8. Limitation of Liability
The Creative Factory is not responsible for causing force majeure or similar cause
delays and not damages. Creative Factory is not responsible for defects in products
possible damage. The Creative Factory is not responsible for any damages
resulting from the use of the Products or Services or any consequential damages.
9. Changing Online Content and Product Range
Before placing an order, the subscriber must read the valid order conditions of Luovan
Inquiries related to online orders are answered by Luovan Tehtaa's customer service by e-mail:
10. Consumer protection and other legislation
These order conditions are without prejudice to any consumer law or other regulations that are binding on the Customer
rights arising from mandatory legislation.
In case of complaints and errors, the Customer can contact customer service by e-mail:
Any disputes between the Creative Factory and the Customer will be resolved
negotiations between the parties. If the parties fail to reach an agreement, the dispute shall be settled
resolved in the Seinäjoki District Court. The customer can also bring an action in that locality
in the lower court in whose jurisdiction he is domiciled.
In the event of a dispute, the consumer also has the opportunity to refer the matter to the Consumer Disputes Board
to be dealt with.